FAQ

Frequently Asked Questions

What Shipping Methods are available?

We offer two shipping methods for your convenience: DHL and Royal Mail. When placing your order, you can choose the shipping method that suits you best. DHL offers fast and reliable Express delivery shipping, while Royal Mail provides 24/48h shipping services. Select the method that meets your needs and enjoy prompt and secure delivery of your Averacosmetic products.

How long will my package take to arrive?

The delivery time of your package depends on various factors, including the shipping method selected, the destination location, customs procedures, and any unforeseen circumstances or delays that may occur during transit. To get an estimate of the delivery time, you can refer to the tracking information provided by the shipping carrier. The tracking details usually provide an estimated delivery date or a range of days within which the package is expected to arrive.

It’s important to note that these estimates are subject to change and may be impacted by factors beyond our control. If you have any concerns about the delivery status or need more specific information about your package, it’s recommended to track the shipment using the provided tracking number or contact the shipping carrier directly for further assistance.

What Are Business Days?

Business days typically refer to weekdays, which are Monday through Friday, excluding public holidays and weekends. These are the days when most businesses and organizations are operational and conduct their regular activities. Business days are commonly used to calculate shipping or delivery times, processing times for orders, and other time-sensitive business operations.

It’s important to note that the definition of business days may vary in different regions or countries, as some may consider Saturday as a half-day or a full business day. Additionally, holidays and local customs can also affect business days. Therefore, it’s advisable to refer to the specific policies and practices of the relevant country or organization when considering business days.

How do I know my package has shipped?

Why is my tracking number not updating?

Possible reasons for your tracking number not updating:
Recent shipment: Allow some time for the tracking information to be updated after the package is shipped. Carrier processing time: The carrier may need time to scan and update the tracking information at various checkpoints. System maintenance: The carrier’s tracking system might be undergoing maintenance or experiencing technical issues.

Incorrect tracking number: Verify that the tracking number entered is correct and complete. Customs clearance: International shipments may experience delays during customs clearance, resulting in a lack of tracking updates. If the issue persists, contacting the shipping carrier directly is recommended for further assistance.

Why does my DHL tracking number state Delivery?

If your DHL tracking number states “Delivery,” it means that your package has been successfully delivered to the intended recipient or the designated delivery location. “Delivery” indicates that the package has reached its final destination and has been handed over to the recipient or received at the specified address. It implies that the delivery process is complete. If you have any concerns or issues regarding the delivery of your package, it is recommended to reach out to DHL directly or contact their customer support for further assistance.

How About The Return Policy?

Our return policy allows you to return Averacosmetic products within 14 days of purchase. If you are not completely satisfied with your purchase, please contact our customer support team at info@averacosmetic.com to initiate the return process. Ensure that the product is in its original condition and packaging.

Once we receive the returned item, we will process the refund promptly. Please note that certain conditions and restrictions may apply. For more details on our return policy, please refer to the specific terms and conditions or reach out to our customer support team for further assistance.

Does Free Shipping Include Returns As Well?

Are there any return shipping fees?

How long does it take to process a return?

What if I receive the wrong item?

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